Frequently asked questions

Here you can check the frequently questions in the anonymous reporting channel of Ithikios

I've lost the access code to check the status of the complaint. What can I do?

Unfortunately, and for security reasons, only the whistleblower knows your access code and password. If you lose any of them, you will not be able to follow up on the communication, that does not mean that the communication does not follow its course, simply that you will not be able to see how it progresses, or provide more information if the company requires it.

If there is an emergency, should I use this channel?

No, this channel is not designed to manage emergencies or emergencies. Contact the authorities or emergency services in this case.

Is anonymity guaranteed in the complaint?

In the reporting process, you can decide whether to report your personal data or not. If you decide not to, you will need to establish your own follow-up through the whistleblower channel to see progress and resolution. The channel will offer you a username and password to access the progress of the complaint. The channel is independent of the company and does not record information about the IP from where it connects.

Is there a code of ethics in which to review reportable behaviors?

Yes. You can review the code of ethics from here.